If speaking to the business has not resolved the problem, send them a complaint letter or email. The third step to resolving a problem or complaint, if required, is writing to the people involved and including relevant information from our website, as explained below. For more information, view Resolving disputes in your retirement village. You do not need to follow steps 3 or 4 below. Retirement villages have specific procedures for resolving problems. For more information, view Complaint handling in your owners corporation. Owners corporations have specific procedures for resolving problems.
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